FAQs
Our unusually dedicated team is here to make your brand stand out.
Here are some answers to frequently asked questions.
Here are some answers to frequently asked questions.
Printing & Order
- What is the lead time for ordering packaging?
- The design of a package can take several months from start to finish. For more custom prints, the production itself can take several weeks to complete. It then can take up to 2-3 weeks to ship the packaging to your door. If you want a more specific quote on lead times and how we can accomodate you, the best thing to do is contact us.
- What is the minimum order quantity?
- This depends on the type of package you are ordering. You will be able to see the minimum order quantity once you’ve chosen your desired package.
- Can I order a sample package first?
- Can I change my order?
- Yes, as long as your order hasn’t been sent for production.
- Can I cancel my order?
- The design of your package is non-refundable. If you wish to cancel a packaging order, you will have to cancel it before it has been sent to production. If it has been sent to production, you cannot cancel.
Packaging & Design
- What will I get with my package design?
- You will receive a custom designed package of your choice, branded with your logo or design of your choice. We fit in all of the necessary details, whether it’s a UPC code or an ingredient list.
- What type of packages do you offer?
- We offer a variety of packaging options, giving you an array of choices for your product. Please see our products page to view all of our package options.
- What are the different types of materials that you offer?
- We offer a wide selection of post-consumer materials, recycled and moulded cardboards, compostable pouches and non-plastic bags.
- Are there any limitations with any of the packages (cannot carry food, etc.)?
- Yes. These will be specified on the product page.
- What is a UPC code?
- A UPC code, or a Universal Purchase Code, is a barcode used for products that will be scanned upon purchase. If you require a UPC code for your product, you will need to supply this to us.
- Can I request a custom box that isn’t included on your website?
- Yes, you can. Simply choose the custom box option and you’ll be able to tell us exactly what you are looking for. We will then source a print quote and send it back to you to review.
Shipping & Payment
- How long does shipping take?
- We will provide you an estimate once you have are at the order process.
- How much does shipping cost?
- This depends on where you are located and the quantity you will be ordering. We will provide you with an estimate once you are at the order process.
- Do you offer rush shipping?
- Yes, we do. This is an option at the order phase.
- Where do you ship to?
- At this stage, we only ship to the US and Australia.
- What if my shipment is delayed or doesn’t arrive?
- Payment options
- We only offer PayPal as a payment option at this moment, however we plan on introducing other payment methods soon.
- What happens if I get an error when paying?
- Can I pay in partial payments?
- Unfortunately, we do not offer partial payments at this stage.
- What if I am not satisfied with my order?
Account & General Settings
- I have forgotten my username
- I have forgotten my password
- Report an issue
- I want to delete my account
Legal
- Privacy Information
- Please refer to our privacy policy.
- Report an issue
RooCreate 2021
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Contact Us
iAccelerate Centre (Bldg 239)
Innovation Campus, Squires Way
North Wollongong, NSW 2500
0467 057 640Ask a question